Choose a Company of your preference (e.g. where you would like to work) to analyze some components of their TQM structure, by considering the following points:
Describe the company profile
Describe the vision and mission statements Identify CSF aligned with mission
Identify core processes Identify sub-processes Identify needed activities Identify tasks
Dexcribe KPOS components of report Components of report:
Front page Abstract
Table of contents Introduction Main body Conclusion
References (APA style)
Abstract
This report involves a basic knowledge about total quality management and how it is incorporated with organisation. For this report, a particular brand Johnson & Johnson has been selected. Various components of TQM like business vision and mission, core processes, activities, task, etc. have been discussed. It is expected that this report would provide an idea about how TQM is practiced in Johnson & Johnson.
Table of Contents
TQM Structure of Johnson & Johnson 5
Vision and Mission statements 5
Whether CSF is aligned with mission 5
Johnson & Johnson’s Core Processes 5
Johnson & Johnson’s sub processes 6
Johnson & Johnson’s needed activities 6
Introduction
By the term TQM (Total Quality Management), a continuous improvement of quality of any organisation is referred. TQM basically integrates the employees, customers, stakeholders, suppliers of the business. In addition, TQM helps in maintaining work quality, business operation procedures and organisational outputs.
For this report, the globally recognised brand ‘Johnson & Johnson’ is chosen. This company has organized their business into three segments- pharmaceuticals, medical devices and consumer. Johnson & Johnson is currently one of the most globally based health care businesses with more than 260 operating companies distributed in more than 60 countries.
In this report, a thorough discussion about Johnson & Johnson’s TQM will be discussed.
TQM Structure of Johnson & Johnson
Vision and Mission statements
From the official website of Johnson & Johnson, it is found that vision of the company is to help people perceive better, connect better and live better. Their mission is to bring the science and sense of sight to life through outstanding innovation and persistent experiences.
Whether CSF is aligned with mission
CSF or Critical Success Factors of the brand Johnson & Johnson can be seen depending on mainly three factors- plan, monitor and communication. The plan factor includes quality planning, resource management, outsourced activities management, acquisitions and diversities. The monitor factor includes management review and quality monitoring. The third factor communicate includes escalation and internal communication. The company management consistently try to ensure that the business and its each functional unit operate with individual quality management systems as well as QMS are aligned with quality policies, regulations and quality standards. All these strategies and management procedures indicate towards the fact that Johnson & Johnson’s CSF is aligned with their organisational mission (2022).
Johnson & Johnson’s Core Processes
As published by quality management report by Johnson & Johnson, it can be found that the company follows four strategies for their quality services- strategy and services, value chain quality, technology quality and global learning (2022).
- The strategy and services provide end-to-end insights, innovations across their quality and compliances. However, this segment is not limited to quality operation, diversities, quality metrics and customer engagement.
- The value chain quality involves with risk and operation efficiencies in supplier quality management, quality engineering and quality laboratories.
- Technology quality involves with healthcare technology and acts as qualification of healthcare appliances and operation infrastructure.
- Global learning of Johnson & Johnson involves identification, development, and implementation of innovation and quality along technical advancements.
Johnson & Johnson’s sub processes
Each unit of Johnson & Johnson is considered to be responsible for confirming that all products as well as business procedures are aligned with company’s quality standards and industrial regulations (“Our Management Approach”, 2022).
- Regulatory notifications and monitoring- present, new and future regulatory requirements and standards are always monitored for company’s quality standards, clinical protocols, business operations and products.
- Field action and recall management- Johnson & Johnson always focus on their patient and consumer safety. Therefore in any case of product/ service malfunctioning, actions are taken as per the regulatory necessities. All decisions regarding field actions are handled by Quality Review Board, which involves quality, clinical safety medical affairs and other relevant.
- Complaint handling- all the product/ service complaints are documented investigated and reported. Movements are monitored and causes are established for allowing escalation of the standard quality issues.
- Change control or change management- change management is necessary for GxP activities. A documented systemic process of change management involving change proposal, evaluation, approval, implementation and feedbacks is followed.
Johnson & Johnson’s needed activities
After analysing Johnson & Johnson’s quality management, it can be recommended that their quality management initiatives can be combined with six sigma processes of the industry. The company is already facing production management and tqm issues on a daily basis. The six sigma concept could be helpful in preventing such problems by limiting number of defective processes in the production/ management (“Quality Issues Faced by Johnson & Johnson”, 2022).
Another part of Johnson & Johnson’s tqm which needs to be improved is the quality control. Although the company has already stated that their quality control management is one of their key responsibilities, the actual report shows different. The first thing which Johnson & Johnson needs to do is to make sure that appropriate quality control measurements and evaluations take place. Through the development of system, Johnson & Johnson may be able to increase their product/service quality along with good customer relationships.
Tasks of Johnson & Johnson
Risk management- it is one of the important part of Johnson & Johnson’s quality management policies. All risk management principals are applied to identify potential risks, which will be based on scientific evidences and product lifecycle. Measurements are taken to lower and control the risks of the quality thorough Quality Management Systems (Tang & Musa, 2011)).
Knowledge management- Johnson & Johnson’s knowledge management incorporates with sharing best business operation practices in order to promote cross-cultural organisational designs. The key purpose of this is to develop company’s quality performances throughout different counties. The knowledge management is connected with the quality management framework by learning solutions (Pan & Scarbrough, 1999).).
Quality culture- as per Johnson & Johnson’s vision and mission, high quality products and services are delivered to billions of people across the world. Right performance, high quality products has helped the company to gain extraordinary customer satisfaction, a well brand reputation and huge success. Their employee management is also commendable. No matter of the job role, every employee is motivated to deliver their highest quality outputs.
KPOS
KPOS or Knowledge Process Outsourcing is referred to the process of outsourcing of intensive knowledge related activities which are data driven and encompass with the knowledge gathering, management, analysis and delivering of processes as per business objectives (Mazumder & Jain, 2017)). The KPO services involve all kinds of research and developmental information collection, like intellectual property research for any patent applications, market research, equity research, legal and clinical services, etc. The need of KPO service providers are always in search as KPO experts are able to provide best business strategies by data analysis.
Conclusion
In this report, a simple yet thorough discussion about Total Quality Management of the company Johnson & Johnson has been done. All the relevant topics which come under TQM have been discussed. It is expected that this report would provide all necessary information about TQM as well as how it is incorporated with the brand Johnson & Johnson.
References
Jnj.com. (2022). Retrieved 4 March 2022, from https://www.jnj.com/about-jnj/policies-and- positions/our-position-on-quality-and-compliance.
Jnj.com. 2022. [online] Available at: <https://www.jnj.com/about-jnj/policies-and- positions/johnson-and-johnson-quality-management-framework> [Accessed 4 March 2022].
Mazumder, S., & Jain, K. K. (2017). Framework for identifying appropriate alliance governance structure for a knowledge process outsourcing organisation in an as-a- service delivery scenario. International Journal of Strategic Business Alliances, 6(1- 2), 50-68.
Our Management Approach. Content Lab U.S. (2022). Retrieved 4 March 2022, from https://www.jnj.com/about-jnj/management-approach.
Pan, S. L., & Scarbrough, H. (1999). Knowledge management in practice: An exploratory case study. Technology analysis & Strategic management, 11(3), 359-374.
Quality Issues Faced by Johnson & Johnson. Bohatala.com. (2022). Retrieved 4 March 2022, from https://bohatala.com/quality-issues-faced-by-johnson-johnson/.
Tang, O., & Musa, S. N. (2011). Identifying risk issues and research advancements in supply chain risk management. International journal of production economics, 133(1), 25- 34.