Concepts in Hotel Operations Management

Concepts in Hotel Operations Management

Hotel operations management covers the day to day running of the hotel. In essence hotel operations management is the backbone upon which the hotel is based. It covers a vast area of responsibility, covering various departments from lodging all the way to entertainment. There are two main categories of hotel operations management and these are:

• Interaction with the employees; in this case, hotel operations covers the duties of supervisors and human resource management. It defines the duties of various employees, in food production, housekeeping and front office.
• Interaction with customers: the main focus of hotel operations management is the satisfaction of customers. This…