Hospitality Operations Management in Diverse Service Sectors

Hospitality Operations Management in Diverse Service Sectors

Brooklyn Pizza is a home delivery operation with 300 stores in towns and cities throughout the UK. All of these are franchised, with each franchisee operating between 3 and 7 outlets. Lakeside Villages is a holiday village concept with four locations in the UK – the northwest, Midlands, East Anglia, and the southwest. There are some aspects of the seven key result areas that they are likely to manage in similar ways. These are mostly due to statutory or regulatory requirements. Hence both companies adopt COSHH procedures to handle dangerous substances, both have public liability insurance, and…