Strategic Business Management Principles and Cost Analysis

Strategic Business Management Principles and Cost Analysis

Question 1

Customer service is a semi-variable cost.

Customers who share their negative feedback or customer experiences online on social Medias reach a wider audience daily. Therefore, it is important that business to satisfy their customers or keep them happy. According to GWU (n.d), an average business does not hear from about 96% of their dissatisfied or unhappy customers. Moreover, for every received complaint, there are about 24 people with problems that are unvoiced, of which six are serious. More than 90% who are unhappy or dissatisfied with the services…