Exploring Choice-Based Lettings in Social Housing

CHAPTER 2: Literature Review in Choice Based Lettings

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2.0       INTRODUCTION

In order to establish a link between this study and other related works, this chapter is devoted to a review of current literature that has relevance to the subject of this study. This study begins with the definition of “choice-based lettings” and various perspectives of other interested parties in the subject of choice based letting in the UK.

This chapter will consider the literature based on the key themes:

Introduction to choice based lettings

Definition of choice based lettings

Needs versus choice

Empowering customers

Choice for vulnerable household.

2.1. Choice based lettings history

Within the last the years, there has been an increase in the number of British landlords who have adopted the Choice base…