Core Principles of Operation Management

Operation Management

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Operation Management

Core Principles of Operation Management

Question 1a: using examples discuss customer influence on performance objectives in operations and explain how different competitive factors imply different performance objectives.

Of all the influences on an organization’s priorities offers to its objectives of performance, the most significant and immediate are its customers. Operations in any organization seek to satisfy and meet the needs of the customers through the development of the organization’s five performance objectives. For instance, if customers specifically value products and services that cost less, the operation will impose more emphasis in its performance of cost. On the other hand, if they…