Our Privacy Policy | Essay Freelance Writers

At Essay Freelance Writers, we take privacy seriously. Not in the vague, legal-sounding way where a company says the right things and then quietly does something else later. We mean the practical, everyday kind of privacy.

You trust us with information when you place an order, talk to support, upload files, and pay. This policy explains what we collect, why we collect it, how we use it, what we do not do with it, and what you can do on your side to stay extra safe.

If you have questions after reading this, our Support Team is available 24/7 to assist you.

Who we are

This Privacy Policy applies to the website and services operated by Essay Freelance Writers (referred to as “the Company”, “we”, “us”, or “our”).

When we say “Customer”, we mean anyone who visits the site, places an order, communicates with Support, or uses our services.

The big promise (in plain English)

• We do not resell your personal information.
• We do not share your personal information, including payment details, with third parties for marketing or profit.
• Payments are processed through PayPal’s secure payment systems, so your credit card data is handled by PayPal, not stored on our servers.
• We collect only what we need to verify you, contact you about your order, and deliver the service.

That’s the foundation. Now for the details about our terms and conditions and FAQ, which provide further insights into our policies and practices. For more informative content related to our services and privacy practices, feel free to explore our blog.

Information we collect

We collect information in a few different ways, depending on what you do on the website.

1. Information you provide directly

Certain pages and actions require you to provide basic personal details. For example, when you fill out an order form, create an account, or contact us.

This may include:

• Your name
• Your email address
• Your home/billing address (when needed)
• Your phone number (when needed)
• Order details and instructions
• Files you upload for the order (documents, rubrics, drafts, reference materials, screenshots, etc.)

We use this information for a very specific reason: to confirm the order, contact you about the work, and complete the service correctly. We do not use it for unrelated purposes.

2. Verification information (and what happens to it)

Sometimes, we may need to verify a customer for security reasons. If verification requires you to submit additional files, we treat those files as sensitive. All additional files provided for verification are deleted from our database right after verification is completed. This is done on purpose. Less stored data means less risk.

3. Information you include in messages or order instructions

Whatever you type into the order description, chat, or upload inside attached documents is treated as part of your order information.

Important note, though, and this matters:

Information provided by the Customer in the Order description and in additional files needed for Order completion immediately becomes visible for the Writers once the Order is paid. That visibility is necessary so the writer can do the work. But it also means you should be careful about what you include.

We strongly encourage you to avoid including personal or billing information inside your order instructions or uploaded files.

Examples of what not to include:

• Your personal email address
• Your phone number
• Your home address
• Your full legal name, if it’s not required
• Any credit card or banking details (you should never need to share those)
• Any identity documents, unless you are specifically asked during verification

If you voluntarily include that kind of information in your files or messages, that is your choice, and it can increase your privacy risk.

Payment information and PayPal processing

All online transactions are processed through secure online payment systems provided by PayPal. This setup is meant to protect customers. It reduces the risk of your credit card data being exposed because your payment details are handled by PayPal’s infrastructure, not stored directly by us.

Do we store credit card data?

No. We do not store your credit card data on our servers.

The honest part (limits of control)

Even though PayPal is secure and reliable, no company can reasonably promise that absolutely nothing can ever go wrong anywhere on the internet. So, to be transparent:

The Company does not fully guarantee any disclosures of the credit card data that may occur beyond its control and/or without its fault. In other words, we do everything we can on our side, and we use established payment processors, but we cannot guarantee events that happen outside of our systems or due to factors we do not control.

However, if you encounter any issues with your order related to payment or service delivery, we offer a money-back guarantee to ensure customer satisfaction.

How we use your information

We use customer information for the following purposes only:

• To process and manage your order
• To communicate with you about your order (updates, clarifications, delivery, revision requests)
• To verify customer identity and prevent fraud when needed
• To provide customer support and resolve issues
• To maintain and improve our service, including fixing bugs and ensuring the website works correctly

We do not use your information for unrelated purposes like selling lists, sharing it with advertisers, or sending spam.

Confidentiality and writer communication rules

We have a strict privacy-focused rule:

Direct contact between the Customer and the Writer is prohibited. This is not done to be difficult. It is done to protect you. Direct contact can easily lead to accidental disclosure of personal details. Once personal contact information is exchanged, the risk goes up fast, and it becomes harder to protect your identity and privacy inside a controlled system.

How do you communicate with the writer then?

You can use the Company’s internal interactive features and messaging system. This keeps communication tracked, moderated if needed, and privacy protected. And if you need help at any point, our Support Team is available 24/7.

Please do not share personal contact info in messages

We highly encourage customers to avoid disclosing their identity when communicating with writers through the messaging system. Even if the conversation feels friendly or casual, don’t drop your email or phone number “just to make it easier”. Keep it inside the platform. It’s safer.

Information sharing and third parties

Do we sell or rent your personal information?

No. Never.

Do we share personal information with third parties?

We do not share your personal information, including credit card data, with any third party for marketing or profit. However, some third-party services are involved in normal operations, mainly:

• Payment processing through PayPal

If legal requirements apply (for example, a lawful request from authorities), we may be required to disclose certain information. But we do not voluntarily share customer data as a business model. That’s not how we operate.

Customer responsibility and “please do this” section

This part is simple but important. Even with strong internal policies, a lot of privacy depends on what you choose to type into your order details and what you upload.

Here’s how to protect yourself

• Do not include your personal email or phone number in your order instructions.
• Remove personal details from documents before uploading (for example, your name on a cover page, metadata, tracked changes with your name attached).
• If you are sharing a screenshot, check if it shows your name, school, email, or browser tabs.
• Use the platform messaging system only. Don’t try to move the conversation elsewhere.
• Keep billing information inside PayPal. Don’t send billing details in chat or attachments.

A quick note about uploaded files

A lot of people forget this: Word documents and PDFs can contain hidden info (author name, comments, revision history). If that matters to you, take a minute to scrub it before uploading. It’s a small step, and it helps.

Data retention (how long we keep information)

We keep information only as long as it is needed for the purposes described in this policy.

• Verification files are deleted right after verification is completed.
• Order-related information is retained as needed to provide the service, handle support requests, resolve disputes, and maintain service records.

If you want clarity on what we currently retain related to your account, contact us and ask. We prefer being direct about it.

Security measures

We use reasonable administrative, technical, and operational safeguards to protect customer data. No system is perfect, but we work to reduce risk, limit access, and avoid storing sensitive information unnecessarily. That includes things like restricting internal access to information, limiting direct exposure of customer identity, and using secure payment processing through PayPal.

Children’s privacy

Our services are intended for users who can legally enter into transactions and agreements. We do not knowingly collect personal information from children. If you believe a minor has provided personal data through our site, contact Support so we can address it.

Policy updates

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page. If changes are significant, we may also provide additional notice through the website or by email, depending on the situation.

Revision Policy

For more detailed information about how we handle revisions in relation to our services, please refer to our Revision Policy.

Contact us

If you have questions about this Privacy Policy, your personal information, or privacy-related concerns in general, contact us. The Support Team is available 24/7 and can guide you quickly without making you jump through hoops.