Our Money Back Guarantee or Refund Policy
Our Money Back Guarantee gives our customers the opportunity to make requests and get their money back regardless of the order completion stage.
The refund demand might occur in situations of any form of disagreements, which might result from conflicting interests or unsatisfactory services.
You should note that most academic writing companies lack specific Money Back Guarantee offer and in most cases fail to honor the agreement made with their clients on the same.
We provide you the money back offer by ensuring the safety of your money until the approval of the paid order.
We hardly encounter refund appeals due to our high reputations concerning levels of customer satisfaction resulting from our clarity on Money Back Guarantee.
We process the refund requests depending on the structure of the claim where we process all the demands within 3-4 business operational days.
However, for quality-based appeals, our financial specialists must conduct detailed reviews of features of the related order and produce the results within a period of 14 days.
We consider money refunds in the following instances:
Essayfreelancewriters.com considers the terms of contract before making refunds. For instance, if you decide to cancel an order before we allocates an appropriate writer to handle it; in such a case, we refund 100% of the cash. However, if you make a request after we have selected a writer and given out the order as indicated in the order status bar, then we use the order deadline in making decisions on the amount of reimbursement. We often give back 70% of the cash if the request is made before or at half number of days set for the order deadline or 50% if it exceeds half the period. We value the loyalty and respect for our writers and therefore, we ensure that they get their payments for every part of the order tackled. As a result, we use the percentage of the deduction from your refund to compensate the effort of our writers.
Kindly, beware that we do not offer money back guarantee for any termination that follows the completion and delivery of your order within the indicated deadline unless it is a quality-based claim. You can use the “Refund” key on your order sheet to make a request for the repayment and start that it an unsatisfactory issue.
There may also be other situations, like when you are unable to regulate the conditions for cancelling your order but you have not downloaded it from your page, then we might provide a 30% refund.
We also give Money Back Guarantee when you notice a double payment situation. You might realize that you made dual payment for a single order and obtained receipts from our payment processing system twice (that is Skrill.com or Paypal.com). In such instances, contact our support team and make claims for further refunds. We will ask you to send copies of the two receipts to we email as soon as possible and expect a refund after processing your request.
You have the responsibility to cancel any unnecessary order early enough before we allocate our writer for the same. In case you accidentally make payments for two similar papers, you should contact us immediately and make the clarification. Note that we do not accept delayed requests and will consider your claim as that of a normal order, which applies regular refund policies as outlined in I wish to cancel my order
We always take into account the field of expertise when assigning orders to the writers. We always ensure proper allocation of writers for each paper to avoid disappointing our customers. However, there are few instances when we can fail to identify an appropriate writer for your work, may be, due to complexity of the paper. In such situations, we guarantees you 100% refund.
Another situation is when you ask for a different writer to revise your completed paper by our writers but we fail to find a suitable writer for your work, we give appropriate refund for your request following a review of your claim by our Dispute Resolution Team.
We expect our customers to send all refund claims that result from lateness in a note form on personal order sheet within 14 days after the order delivery. In case we completed your order and submitted the first draft after the expiry of the normal targeted time, then you have all the reasons to re-estimate the cost of the paper depending on its deadline. We allow you to make less payment compared to the normal prices by refunding you the balance if we fail to deliver your work on time.
On the other hand, we guarantee you a refund of 7% of the cash if the lateness continues to 11 to 14 days after the original order deadline. You may get 100% refund if we deliver the first version of your work past the deadline without your consent since the paper may be out of use. However, we do not consider refunds due to lateness following your failure to upload additional requirements for the paper on time. Therefore, you should always confirm that you have uploaded all the necessary documents for each order before placement.
Any instances of late revisions do not qualify for cost re-estimation or refund as we often set separate and reliable deadlines for revisions.
We advise you to select a proper deadline when sending an order to avoid any misunderstanding. The ultimate submission deadline for your paper need to match the due date of your order and must surpass your initial deadline by roughly 30%, to give us adequate time for any revisions related to same paper.
We use an automated system that estimates the provided time frame and indicates an approximation of the deadline for each order. The automatic system is programmed to increase the conveniences in our work and reduce cases of confusion.
We encourage you to choose a different option from our period, in case the last submission target for your paper does not exceed the enlisted one by at least 30%.
You can appeal for a partial refund if you are not satisfied with the order result but you admit to take it and do personal revision. You can do this by going to your order page, click on the refund button then select the option for “I am not satisfied with the papers quality. However, I will use it and do revision myself. I request a partial refund”. However, essayfreelancewriters.com encourages you to request a revision at a free cost or ask us to provide a different writer to work on your paper if you not impressed with the quality of the work submitted.
Once you select this option, we will automatically give you a copy of your paper in MS word. You will then be granted a period of 14 days to provide us a concrete evidence to back up your claim on the paper’s quality.
You can also provide your own revised version as a proof that our work did not fully satisfies the requirements. We guarantees you a 40% refund following your request depending on the decision made by Dispute Resolution Department.
For further assistance concerning money refund after the approval of the final version of your paper, we advise you to contact our support team through chat in your order page or over the telephone. Any failure to provide the evidence required for resolving the dispute within 14 days, we might cancel your claim and deny your request for partial refund.
Note that you must use the Refund button on your personal order sheet to send all the appeals for partial refund within the stated duration following the approval of the paper.
We accept revision requests from our customer at zero prices in case they are completely dissatisfied with our product. Therefore, you can ask us to redo your order or reassign it to a different writer. However, you are free to claim for 100% money back if you never approved the order earlier. Using the Refund Button on the order page, and selecting, “I am not satisfied with the papers quality, so I no longer need it. I request a full refund.”
Take note that once you select the full refund option, we post the generated paper online for commercial reasons. You are then given exactly 14 days to send us sufficient proof for your claim, which must comprise of concrete reasons and paper sample. To proof that our work did not meet the paper requirement, we expect you to provide a copy of your version of a similar work.
We never expose nor store the sample paper given in our database after conducting a detailed analysis but rather discard them for confidential reasons. Essayfreelancewriers.com offers 100% refund of the payment if the customers provide adequate evidence at the discretion by Dispute Resolution Department.
In case you fail to give necessary details for the investigation within the company set period, which is 14 days after the order approval, we cancels the claim immediately resulting to no refund.
Essayfreelancewriters.com has full rights to post the order online for sale after engaging in full money back because the company never store essays in the database. Online publication enables online readers to google the paper or gets the paper every time they check for a similar topic in search engines. Alternatively, we can publish the paper as a sample online paper for further references. We take the responsibility to protect our writers and safeguard our products through this method to restrict any clients who may attempt to demand for money back after its approval and use.
You must send any request for full refund via the “Refund” button found on personal order page before the 14 days deadline following order delivery since any confusion would give a different meaning. For instance, if it happens that you click the “Approve order” option, you will get access to printable format of the work, which means you are illegible for full refund. However, in case of a single consent for the first version or revised format of your paper by selecting the option for “Approve Order”, we only guarantee you a partial repay for your claim.
Progressive delivery option
For progressive delivery option, we offer a limited duration of 21 days deadline for our customers to request for revision. Once you select the option for “Approve part” after every completed part of the paper, and proceeded to the next sections of your order, you cannot make claims concerning the approved section.
Note that we do not give refunds for any portion of the order finished and approved by the pressing the “Approve Apart” button once our writer begins tackling the next parts. Essayfreelancewriters.com only assures you refund for the remaining sections of your paper in such instances. In addition, the percentage cost for progress delivery (10%) is not repayable.
We charges $5 for viewing every sample papers from our writers and is non-refundable. Therefore, make sure you check the given sample within the recommended time. We may consider that you have accepted the assigned writer for your work if you fail to ask for a different one within the set time.
Category of Writers
If you request for and pay for expertise writers such as ENL (English as a Native Language) or Advanced especially when the order is very complex, and we fail to find the writer but still get the most professional one from the normal category to handle the work. In such case, you get a refund for the extra cost.
Copy of the used sources
Another situation for additional money refund is, when you make extra payment for a copy of materials utilized in the research but we fails to send it together with your order. However, if we happen to deliver the copy with your paper, the extra fee becomes non-refundable.
Essayfreelancewriters.com provides a duration of 14 days for you to approve your paper, which the system estimates automatically ones we send the final version of the work to your order page. For progressive delivery services, we consider every section differently depending on the agreement. In case, you fail to approve the work or request for revision service within 14 days, our system automatically approves the paper, which gives you another two weeks duration to claim for refunds. Failure to do so, we will deny you chances for any refunds.
Director of Dispute Resolution Department,
My name is Bruce Lawtons, the head of the Dispute Resolution Department at Essay Freelance writers. I have three years of experience in the field of academic support. Therefore, I would wish to share with you, my professional experience and provide some crucial advice.
Even though many online services guarantee a 100% satisfaction rate for their customers, this can be considered unrealistic. It is always an assumption that their services are perfect and reliable. The reality is that it is unrealistic to guarantee you 100% convenient services because it is always hard to achieve the same. We meet certain instances where work outcomes may fail to meet our customers’ expectations in spite of providing the best service.
Essayfreelancewriters.com has achieved a remarkable customer satisfaction rate, which makes it highly reputable. We attained a reputation through our team’s full-time commitment and determination. We are looking forward to upgrading our customer services for future competition in the academic field.
Being the director of the department, I usually handle the few issues of disputes where the expectations were not reached. The problems may result from unsatisfactory services or any form of misunderstanding between you and our writers. I am certain that we often take the responsibility for any problem committed by our team and guarantee you a money-back guarantee depending on the type of dispute. Essayfreelancewriters.com does this by delivering a discount code for any future papers to cover for the resultant inconveniences.
I thereby advise you to adhere to the following instructions to limit dispute cases:
- You should give all the required information and recheck for any errors before posting your order for work.
- Communication is very important. You should, therefore, maintain healthy and regular communication with the writer assigned to work on your order, so as to provide assistance when needed as this facilitates quality work production and satisfaction.
- We request you to be considerate and stay calm in matters of dispute when making your appeal, claim and exhibit great understanding to allow us to process your claim and provide you appropriate feedback. Our support team staff work 24/7 and are often willing to provide assistance when necessary.
We have expert personnel that investigates every claim form our clients, which ensures detailed and quick solutions. We consider a dispute as a problem shared between two parties, our writers and the customer rather than just cancellation of an order. Since we value your loyalty and that of our writers, we must take into consideration the interest by both sides to come up with a fair judgment.
Essayfreelancewriters.com has a comprehensible, well-formed, and detailed Money Back Guarantee. This is in contrast to other academic writing websites. Our Refund System takes care of every potential issue that might arise during our service delivery by issuing a clear explanation of the problems and appropriate refund percentage.
From my experience, the greatest challenge in this field is to solve a dispute to the point of customer acceptance. That is why we request your maximum understanding and trust in our ability to make the best decisions. We sometimes encounter hard times trying to resolve complex claims that need professionals’ proceedings. With the difficulties, we still ensure detailed inquiry and justice preservation for our clients.
We are happy with the ongoing positive feedback from our clients concerning the quality of our services and the dispute resolution process. We value the happiness of our customers as it results in a referral to new clients, hence the provision of more work.
Dispute Resolution Department Director.