Our Money Back Guarantee or Refund Policy
Our Money Back Guarantee gives our customers the opportunity to make requests and get their money back regardless of the order completion stage.
The refund demand might occur in situations of any form of disagreements, which might result from conflicting interests or unsatisfactory services.
You should note that most academic writing companies lack specific Money Back Guarantee offer and in most cases fail to honor the agreement made with their clients on the same.
We provide you the money back offer by ensuring the safety of your money until the approval of the paid order.
We hardly encounter refund appeals due to our high reputations concerning levels of customer satisfaction resulting from our clarity on Money Back Guarantee.
We process the refund requests depending on the structure of the claim where we process all the demands within 3-4 business operational days.
However, for quality-based appeals, our financial specialists must conduct detailed reviews of features of the related order and produce the results within a period of 14 days.
We consider money refunds in the following instances:
Director of Dispute Resolution Department,
My name is Bruce Lawtons, the head of the Dispute Resolution Department at Essay Freelance writers. I have three years of experience in the field of academic support. Therefore, I would wish to share with you, my professional experience and provide some crucial advice.
Even though many online services guarantee a 100% satisfaction rate for their customers, this can be considered unrealistic. It is always an assumption that their services are perfect and reliable. The reality is that it is unrealistic to guarantee you 100% convenient services because it is always hard to achieve the same. We meet certain instances where work outcomes may fail to meet our customers’ expectations in spite of providing the best service.
Essayfreelancewriters.com has achieved a remarkable customer satisfaction rate, which makes it highly reputable. We attained a reputation through our team’s full-time commitment and determination. We are looking forward to upgrading our customer services for future competition in the academic field.
Being the director of the department, I usually handle the few issues of disputes where the expectations were not reached. The problems may result from unsatisfactory services or any form of misunderstanding between you and our writers. I am certain that we often take the responsibility for any problem committed by our team and guarantee you a money-back guarantee depending on the type of dispute. Essayfreelancewriters.com does this by delivering a discount code for any future papers to cover for the resultant inconveniences.
I thereby advise you to adhere to the following instructions to limit dispute cases:
- You should give all the required information and recheck for any errors before posting your order for work.
- Communication is very important. You should, therefore, maintain healthy and regular communication with the writer assigned to work on your order, so as to provide assistance when needed as this facilitates quality work production and satisfaction.
- We request you to be considerate and stay calm in matters of dispute when making your appeal, claim and exhibit great understanding to allow us to process your claim and provide you appropriate feedback. Our support team staff work 24/7 and are often willing to provide assistance when necessary.
We have expert personnel that investigates every claim form our clients, which ensures detailed and quick solutions. We consider a dispute as a problem shared between two parties, our writers and the customer rather than just cancellation of an order. Since we value your loyalty and that of our writers, we must take into consideration the interest by both sides to come up with a fair judgment.
Essayfreelancewriters.com has a comprehensible, well-formed, and detailed Money Back Guarantee. This is in contrast to other academic writing websites. Our Refund System takes care of every potential issue that might arise during our service delivery by issuing a clear explanation of the problems and appropriate refund percentage.
From my experience, the greatest challenge in this field is to solve a dispute to the point of customer acceptance. That is why we request your maximum understanding and trust in our ability to make the best decisions. We sometimes encounter hard times trying to resolve complex claims that need professionals’ proceedings. With the difficulties, we still ensure detailed inquiry and justice preservation for our clients.
We are happy with the ongoing positive feedback from our clients concerning the quality of our services and the dispute resolution process. We value the happiness of our customers as it results in a referral to new clients, hence the provision of more work.
Dispute Resolution Department Director.