Building Microfinance Operational Resilience

Student’s Name
Instructor’s Name
Course Name
Date

Building Microfinance Operational Resilience

Operational resilience refers to the ability of systems to resist, absorb, and recover from a disruption to normal operations. The disruption, in this case, is of an adverse nature and can lead to harm, destruction, or loss of the ability of the system to perform normal functions (Essuman, Boso & Annan, 2020). A firm that is operationally resilient is able to recover its critical business services from an adverse occurrence while at the same time mitigating the impacts of the disruption on the customers and its integrity as an institution. Taking myself as an enterprise, and assuming the name Regency Microfinance (RM), providing financial services to small businesses…