Conducting an Appreciative Inquiry in a Restaurant Setting

Conducting an Appreciative Inquiry in a Restaurant Setting

Today I am going to report on an appreciative inquiry done on a restaurant through an interview conducted with the general manager of Donna Chang restaurant.

An appreciative inquiry involves questions on areas of an institution that is working well and finding the reasons for the current state as well as determining the methods for improvement. It includes four phases; however, I am going to address two, which is the discovery and the dream.

The first phase is the discovery. The discovery interview process involves a conversation with the manager of the restaurant to find…