SECURITY MANAGEMENT

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SECURITY MANAGEMENT REPORT: HOPEVILLE MEDICAL CENTER

SECURITY MANAGEMENT

HOPEVILLE MEDICAL CENTER: SECURITY MANAGEMENT REPORT 2

Introduction 2

Incidents to be reported 3

Expectations for reporting incidents 4

Procedures for making reports 5

Responses 6

Performance standards 6

Knowledge and skills 6

Monitoring and inspection 7

Preventive maintenance and testing of security department 7

Proposal for security management 8

Expected budgetary increases 9

Benefits of the staff 9

Emergency preparedness 10

Bioterrorism and Mass Casualties 10

Fire prevention 11

Bomb threats 12

Hostage situations 12

Incident reporting form 13

Checklist for the Maintenance of Security Equipment 15

Checklist for bomb threat calls 16

Performance Improvement Projects 17

Conclusion: 17

Recommendations 18

Actions 19

Project details 19

Performance Improvement Project Selection 22

Emergency Preparedness – Fire Prevention 23

Workplace Violence 24

Incident Reporting 25

REFERENCES 27

HOPEVILLE MEDICAL CENTER: SECURITY MANAGEMENT REPORT

Introduction

The project for security management was designed to identify risks to the hospital’s assets and the business itself. The current analysis is designed to complete the following objectives:

  • Employ information risk assessment to categorize the various forms of risk that the company is being exposed to. This will also categorize assets and rate various forms of vulnerabilities to allow for effective controls.
  • Identify both external and internal security risks and policies that would allow for management of the same. This includes an analysis of the compliance measures required by the health industry. Such compliance measures have been changing in the past decade, creating a major risk to the hospital in the business and operational measures.
  • Coordinate the policies within the hospital allowing for risk management. This means minimizing losses that would accrue from the exposure of the business. This means protecting the assets and ensuring the achievement of the business goals.

Hope Ville Medical center has operated without a proper security plan, thereby becoming exposed to a majority of risks that are not only external but also internal. Although there have been some existing controls and management measures, they have often proved to less than effective, they also lack in terms of sustainability and are more prone to face threats themselves instead of becoming solutions. By prioritizing the risks that the medical center is likely to encounter in a specific period of time, there is more likelihood of selecting the most appropriate response. When the medical center is ready for the risk, there is the likelihood of reducing losses that would indeed cripple the business operations. Indeed solutions to potential risks may also highlight some potential opportunities from the same.

Incidents to be reported

Accident and Injury: within the hospital itself, many workers and even patients are often exposed to simple injuries. Injuries that accrue from the work environment need to be reported immediately before any form of treatment is began. This means that injuries must be clearly recorded, giving details of the event and procuring evidence of the same injury.

Death: perhaps the biggest incident within the medical center is death. Patients lose their life even after careful treatment and care by doctors. In some cases, death may result in legal problems where families and friends feel that the care given to the patient was not adequate. To avoid the risk the hospital is exposed to such incidents need to be carefully documented.

Physical security: in the current global system, problems of physical security in major institutions and especially in hospitals have been recurrent. Small incidents in physical security are often likely to translate into bigger security matters. Any perceived threat to the physical security of the hospital itself, patients within, and the hospital workers must be reported immediately.

Workplace violence: occurs in a wide range from simple threats to assaults and battery within the medical facility. It is important to note that it affects not just workers but also patients who feel harassed within the medical center, coerced, and even threatened to agree with the analysis of doctors.

Fraud incidents: this is whereby hospital workers can collude with other stakeholders and even patients to defraud the hospital of the income due to them. This could lead to a decrease in the quality of service and income earned by the medical center.

Compliance incidents: hospitals operate under the guideline put forward by the health ministry. These guidelines are often changing, exposing the hospital to the risk of being non-compliant which could easily earn the punishment of hefty fines and suspension of licenses. Incidences of compliance for the workers and the medical center should be reported immediately (Sennewald 1990).

Expectations for reporting incidents

[20]. For example, the course of nation-state building that took place in the 19th and 20th century and society militarization, as well as the warlordism, are two processes that provide Evidence: the biggest concern when making reports is the presence of refutable evidence of the security risk, the event and how it occurred. Evidence helps the medical center to follow up easily, complete investigations, and find fault, and decree the most sustainable way forward in terms of solutions.

Zero-tolerance: there are times and in some incidences where the actors or those involved could easily intimidate and harass witnesses so that incidences are not reported. For example, in the case of death where doctors may have been at fault, nurses and technicians may fail to report fearing for their jobs having been intimidated. However, it is important to note that all incidents however small need to be reported despite the individuals involved.

Documentation: for some incidences, there may be a need to document the events as they occurred and progressed even to the final incident.

Witnesses: where witnesses are available they should be involved in the reporting of the incidence. However, individuals should not be discouraged by the need for witnesses, where witnesses are not available other forms of research should address pediatric infections and resistant organisms in Aseptic Technique for peripheral IV insertion. There are much evidence can be used.

Follow up: the majority of the incidents are reported to immediate supervisors for purposes of simple access. However, follow up with higher authorities may be necessary where actions have not been taken.

Confidentiality: all matters that are reported will be dealt with confidentially. In fact, where individuals feel they need to report the matter anonymously such will be made possible. All members involved in an incident can be assured of confidentiality, where their protection will be guaranteed in terms of physical security, emotional wellbeing, and protection of reputation.

Finally, all individuals need to note that no punishment, harassment, or even negative impact will arise from their reporting of particular security incidents. There are often cases where individuals feel they will face backlash and therefore opt to not report the matters until they have escalated far and beyond security incidents to be dealt with internally.

Procedures for making reports

The majority of the workers seem unaware of the reporting procedure. When an incident occurs within the workplace there are several supervisory managers within the medical center to whom special matters need to be reported. For example, matters related to financial security can be reported to the accounts manager. Also, all stakeholders have a right to report matters to supervisory bodies within the organization. Incidents can be reported in writing through phone calls or a simple visit to the right offices which is often the best procedure to follow.

Responses

Once an incident has been reported, the immediate steps that follow include gathering evidence appropriately. This is often done through internal investigations in the medical center. When internal investigators feel they are not adequately equipped, or where independent investigators are needed external agents may be contracted or called upon as provided by the right institutions. Each step is carefully documented for later evidence and when investigations are concluded, the medical center with the help of the right organizations determines the right solutions to the problems.

Performance standards

Knowledge and skills

Quality assurance: this attests to how well patients are treated in the medical center. For a large center such as the medical center, quality in treatment gives a chance for growth and entry into new markets. Quality in the standards of performance attests to the accuracy of treatment procedures, the effectiveness of treatment, and usefulness of the services provided by the hospital. When the hospital appears to have quality and effective services, more and more patients will seek out care in the institution.

Quantity: with medical institutions sometimes there is much focus on increased quality at the cost of quantity. However, this often means that the cost of treatment increases significantly for the few patients who are lucky to afford the services. To avoid this, the hospital staff and workers will focus on both increasing qualities while at the same time increasing the number of patients.

Monitoring and inspection

Timeliness: for patients, treatment not only means effectiveness but also timeliness. A lax in time even with a few minutes could become costly in terms of extended treatment, effective procedures, and even life. Each individual within the hospital is taxed with the responsibility of ensuring that services are provided in good time.

Cost-effectiveness: many issues have been raised about the continued increase of prices in healthcare. The medical institution should work hard to ensure that the services provided

Preventive maintenance and testing of the security department

It is important to have the knowledge that the security system indeed will work when it is needed to work and in the same way it is required to work. This means constantly testing the system to divulge loopholes that may be existing within the system. Some various needs and benefits accrue from proper maintenance:

  • Ensures that the system is indeed in working order. This may mean simulating security cases, conducting continued drills to ensure that the system which has already been set up is working as ideally as possible.
  • Reduces the probability of false alarms which could cause increased panic within the institutions. When security is questioned, patients, doctors, and even other stakeholders are less inclined to be associated with the institution (Fay 2006).

Proposal for security management

Security personnel


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