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REVIEW ON ROLE OF LEADERS AND MANAGERS
Table of Contents
Kentucky Fried Chicken (KFC) is a restaurant based in America, under the Yum! Brand. It is one of the leading franchises in the fast-food sector globally. Its headquarters are located in Louisville, Kentucky; Texas, in Dallas, United States. It was founded by Colonel Harland David Sanders, in 1930. It is globally famous for its specialization, that is, fried chicken. In fact, it is the largest chain of fried chicken in the world. It also sells kebabs, sandwiches, salads, and hamburgers. Various factors like objectives of KFC, customer requirements, target market group, beliefs, and value systems of the top management determine the organizational structure of KFC. Well, a structured organization promotes work efficiency, smooth functioning of the internal organization, and also a delegation of authority and responsibility. Operations and management is that sector of the management function which is concerned with scheming and managing the production process of goods or services of an organization. It is associated with controlling several business operations functioning in an organization. The whole production system of an organization, transformation of inputs into rational outputs, is all related to this particular management function. This portion of the management function also decides and plans the product quality, design, production, inventory control, and so on.
The theory depends on the theory of situation which clarifies that knowing the best leadership or management ‘situation’ plays the most vital role. It can be said undoubtedly the strategy of management or leadership will vary by industry according to this theory. The behavior, nature, or protocol cannot be the same for a doctor or labor (Murphy, and Knemeyer, 2018).
An organization run by many systems – failure of one system can be threatening to the whole system. The system includes money, material, technology, and people – all of these inputs can be the result of perfect output. System theory is basically a theory where managers get a wider perspective to run the organization. The theory helps the manager to get hold of the various part of an organization. Furthermore, they can decide by the theory: what is the prime motto to work upon, how to assimilate all the parts of the organization, even they can take care if leaders are doing their job properly (Grant. 2016).
Chaos is such a familiar word for everyone. Organizations often face the same in different situations. The complexity of many departments creates this chaos where managers take all the initiatives to overcome.
Basic Management theory describes the basic rules to be followed to control an organization. The rules are the A B C D of a management book, which is often ignored.
According to Gregor ideas of theory ‘x’ and ‘y’ are based on the research of human behavior.
Theory ‘x’ deals with the negative sides of the human being which includes ‘immaturity, irresponsibility, incapability, unpunctuality, laziness, less interested, inattentive’ etc. Theory ‘y’ is just the opposite where a debate is there on the human nature that it always wants self-fulfillment, self-development, and self-respect at work
As stated all the theories are the staircase to reach the top for an organization. All the discussed theories have respective importance to run the organization. It depends on the managers and to some extent on the leaders to decide or judge where the theories they should use to achieve success like contingency theory is not a proper tool to get hold over system neither chaos theory can be. The theory of ‘x’ and ‘y’ needs to take into account special care which can solve many behavioral issues of workers. Workers are the pillar of an organization. Henceforth it is very much important to know all the workers completely for the managers or leaders (Jabbour, Muller-Camen., Redman, and Wilkinson.2016).
|Meaning||The person who has the skill of
Leadership is known as a leader.
|The practitioner of management’s discipline is known as a manager.|
|Role||Leader influence, encourage and
motivate subordinates to do their job
Willingly to achieve a goal.
|The manager is a vital link between an organization and its stakeholders such as society, government, shareholders, suppliers, consumers, and staff.|
|Approach||The leader sets the direction.||The manager makes a plan in detail|
|Decision||Leader facilitates decision||Manager makes decision|
|Style||The leader’s style is transformational||Manager’s style is transactional|
|Aim||Development and growth||The accomplishment of required outcomes (Grille, Schulte, and Kauffeld, 2015).|
|Strives||For success and productiveness||For the efficiency|
|Focus||Individual||Procedure and process|
|Change||Leaders encourage change||They react to the changes|
|Conflict||As an asset leader utilizes conflict||Managers stay away from conflict|
|People||Aligns individuals||Organizes individuals|
From the above table, it is analyses that a leader encourages his followers to give effort and to achieve a goal. The leader has the skill of imagination and creativity and he encourages his team in such a way that it becomes their visualization. The leader assists his team in making a plan to achieve the target and maintain good foresight. He motivates his subordinates, creates teams, innovates, and develop trust among the shareholders.
Leader motives the team to work together and help them in accomplishing their everyday jobs. Leader utilizes conflict as an advantage. A style utilized by the leader is transformational leadership (Kim and Barak, 2015). They regulate and focus on people to done work on time. His role is positive; he figures out the hidden skills of his followers and gives proper guidance to achieve their target.
Quality of leader
- A good skill to communicate
- capability to motivate
- Positive Attitude
On the other hand, from the given table it is considered that the manager manages the firm and he is also responsible to plan, organized direct control, and coordinate. They get their work done by the staff in various ways and have the power to hire the staff and also to fire them when needed. Different types of managers are there in a firm like general manager, functional managers, project manager, and top-level managers.
Manager’s role depends on their nature of work such as various activities carried out in the industry are managed by the general manager. Functional managers are accountable for various areas of their job such as accounting, sales, and marketing. Project managers take the duty to complete and achieve a certain project (de Lima et al., 2018). The duties of top-level managers are to see the perception and aim of an organization. The manager always stays away from conflicts. Style use by managers to lead is transformational. They organize individuals and focuses on the procedure of the work. Sometimes the manager criticizes his staff to make them best in their field.
- Committed towards work
- Effective in making a decision
The theories can be clarified if we apply these theories to an organization. KFC is an international brand therefore popularity of it can be assumed without question. KFC does not get such popularity in one day. For this popularity management tried hard following all possible theories.
Contingency Theory in KFC
The situation varies from place to place, regarding society as well. Now the situation of a posh area cannot be the same as a comparatively lonely area. Therefore management should take care of the number and behavior of staff regarding the situation of the locality. If the crowded area does not have enough space or staff then it can lose its brand value.
System Theory in KFC
In KFC many systems are working altogether – like billing, serving, cleaning, etc. To run all these systems properly the theory need to follow properly otherwise the customer can be impa.............
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