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Table of Contents

Introduction 3

LO1: 3

Contingency Theory 3

Systems Theory 3

Chaos Theory 4

Basic Management Theory 4

Theory of X and Y 4

Analysis of the Theories 4

Comparison of the role of a leader and function of a manager 4

Analysis of the Role of a Leader 6

Analysis of the function of a Manager 6

LO2: 7

Strengths and Weaknesses of different situational contexts 8

Critical Analysis of theories and approaches 10

LO3: 10

Operations management in KFC 10

The roles of manager and leaders in KFC 11

The role of managers in operational management 11

Importance of Operational Management 11

Importance of leaders and managers in operations management 13

LO4: 14

Relationship between leaders and managers in operations management 14

Application of operations management 15

Conclusion and recommendations 15

Reference List 17


Kentucky Fried Chicken (KFC) is a restaurant based in America, under the Yum! Brand. It is one of the leading franchises in the fast-food sector globally. Its headquarters are located in Louisville, Kentucky; Texas, in Dallas, United States. It was founded by Colonel Harland David Sanders, in 1930. It is globally famous for its specialization, that is, fried chicken. In fact, it is the largest chain of fried chicken in the world. It also sells kebabs, sandwiches, salads, and hamburgers. Various factors like objectives of KFC, customer requirements, target market group, beliefs, and value systems of the top management determine the organizational structure of KFC. Well, a structured organization promotes work efficiency, smooth functioning of the internal organization, and also a delegation of authority and responsibility. Operations and management is that sector of the management function which is concerned with scheming and managing the production process of goods or services of an organization. It is associated with controlling several business operations functioning in an organization. The whole production system of an organization, transformation of inputs into rational outputs, is all related to this particular management function. This portion of the management function also decides and plans the product quality, design, production, inventory control, and so on.


Contingency Theory

The theory depends on the theory of situation which clarifies that knowing the best leadership or management ‘situation’ plays the most vital role. It can be said undoubtedly the strategy of management or leadership will vary by industry according to this theory. The behavior, nature, or protocol cannot be the same for a doctor or labor (Murphy, and Knemeyer, 2018).

Systems Theory

An organization run by many systems – failure of one system can be threatening to the whole system. The system includes money, material, technology, and people – all of these inputs can be the result of perfect output. System theory is basically a theory where managers get a wider perspective to run the organization. The theory helps the manager to get hold of the various part of an organization. Furthermore, they can decide by the theory: what is the prime motto to work upon, how to assimilate all the parts of the organization, even they can take care if leaders are doing their job properly (Grant. 2016).

Chaos Theory

Chaos is such a familiar word for everyone. Organizations often face the same in different situations. The complexity of many departments creates this chaos where managers take all the initiatives to overcome.

Basic Management Theory

Basic Management theory describes the basic rules to be followed to control an organization. The rules are the A B C D of a management book, which is often ignored.

Theory of X and Y

According to Gregor ideas of theory ‘x’ and ‘y’ are based on the research of human behavior.

Theory ‘x’ deals with the negative sides of the human being which includes ‘immaturity, irresponsibility, incapability, unpunctuality, laziness, less interested, inattentive’ etc. Theory ‘y’ is just the opposite where a debate is there on the human nature that it always wants self-fulfillment, self-development, and self-respect at work

Analysis of the Theories

As stated all the theories are the staircase to reach the top for an organization. All the discussed theories have respective importance to run the organization. It depends on the managers and to some extent on the leaders to decide or judge where the theories they should use to achieve success like contingency theory is not a proper tool to get hold over system neither chaos theory can be. The theory of ‘x’ and ‘y’ needs to take into account special care which can solve many behavioral issues of workers. Workers are the pillar of an organization. Henceforth it is very much important to know all the workers completely for the managers or leaders (Jabbour, Muller-Camen., Redman, and Wilkinson.2016).

Comparison of the role of a leader and function of a manager

Comparison Leader Manager
Meaning The person who has the skill of

Leadership is known as a leader.

The practitioner of management’s discipline is known as a manager.
Role Leader influence, encourage and

motivate subordinates to do their job

Willingly to achieve a goal.

The manager is a vital link between an organization and its stakeholders such as society, government, shareholders, suppliers, consumers, and staff.
Approach The leader sets the direction. The manager makes a plan in detail
Subordinate Companion Staffs
Decision Leader facilitates decision Manager makes decision
Style The leader’s style is transformational Manager’s style is transactional
Aim Development and growth The accomplishment of required outcomes (Grille, Schulte, and Kauffeld, 2015).
Strives For success and productiveness For the efficiency
Focus Individual Procedure and process
Change Leaders encourage change They react to the changes
Conflict As an asset leader utilizes conflict Managers stay away from conflict
People Aligns individuals Organizes individuals

Analysis of the Role of a Leader

From the above table, it is analyses that a leader encourages his followers to give effort and to achieve a goal. The leader has the skill of imagination and creativity and he encourages his team in such a way that it becomes their visualization. The leader assists his team in making a plan to achieve the target and maintain good foresight. He motivates his subordinates, creates teams, innovates, and develop trust among the shareholders.

Leader motives the team to work together and help them in accomplishing their everyday jobs. Leader utilizes conflict as an advantage. A style utilized by the leader is transformational leadership (Kim and Barak, 2015). They regulate and focus on people to done work on time. His role is positive; he figures out the hidden skills of his followers and gives proper guidance to achieve their target.

Quality of leader

  • Enthusiastic
  • A good skill to communicate
  • Confidence
  • capability to motivate
  • Vision
  • Positive Attitude
  • Open-minded

Analysis of the function of a Manager

On the other hand, from the given table it is considered that the manager manages the firm and he is also responsible to plan, organized direct control, and coordinate. They get their work done by the staff in various ways and have the power to hire the staff and also to fire them when needed. Different types of managers are there in a firm like general manager, functional managers, project manager, and top-level managers.

Manager’s role depends on their nature of work such as various activities carried out in the industry are managed by the general manager. Functional managers are accountable for various areas of their job such as accounting, sales, and marketing. Project managers take the duty to complete and achieve a certain project (de Lima et al., 2018). The duties of top-level managers are to see the perception and aim of an organization. The manager always stays away from conflicts. Style use by managers to lead is transformational. They organize individuals and focuses on the procedure of the work. Sometimes the manager criticizes his staff to make them best in their field.

Quality of Manager

  • Etiquette
  • Competence
  • Confidence
  • Discipline
  • Committed towards work
  • Effective in making a decision
  • Patience


The theories can be clarified if we apply these theories to an organization. KFC is an international brand therefore popularity of it can be assumed without question. KFC does not get such popularity in one day. For this popularity management tried hard following all possible theories.

Contingency Theory in KFC

The situation varies from place to place, regarding society as well. Now the situation of a posh area cannot be the same as a comparatively lonely area. Therefore management should take care of the number and behavior of staff regarding the situation of the locality. If the crowded area does not have enough space or staff then it can lose its brand value.

System Theory in KFC

In KFC many systems are working altogether – like billing, serving, cleaning, etc. To run all these systems properly the theory need to follow properly otherwise the customer can be impa.............

Type: Essay || Words: 7280 Rating || Excellent

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