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My Negative Service Encounter
After working for commonwealth bank (CBA), as a customer service representative (CSR) for six months and having undertaken all the training necessary I was very impressed with their services and affordability of the insurance, so naturally I decided to take a car insurance plan with them. Six months post my insurance cover, I had a major accident that left me carless and traumatised from the experience. This was just the beginning of my nightmare with who I thought was very reputable company. The Incident which took place in the busy month of December in 2011 left me puzzled and very disappointed at CBA.
My initial phone call to report the
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