Security communication prevents authorized persons or interceptors from accessing the communication message in the intelligible form, while relaying the content to the recipients intended. According to Rosner et al (76), communication is secure when two entities are making a communication and does not want any intruder or a third party to listen to them. For that reason, they communicate in a manner that cannot be eavesdropped or intercepted.
According to Cartwright (117), for success to be realized in a project, a great deal of communication is required. It is the benchmark of all interaction in the world. To keep the communication skills secure and sharp, the following do’s and don’ts are essential. The Do’s include being direct and clear. That means that an individual need to speak or write the message without ambiguity and direct to the point. The second do’s is to paraphrase to be clear and to ensure the receiver understands. Be respectful is also important. This means looking in the face, using the name of the other person and nodding to show you understand. Furthermore, the communicator can also tailor the conversation according to the target audience. Lastly is to communicate face to face when the information to be conveyed may result to questions or id difficult (Rosner et al, 97).
According to Cartwright (121), the don’ts of communication include not giving much attention to the phones than the people. Constant texting and checking of phones is not right. Secondly, abbreviations should not be overused. Additionally, monopolization of the communication should be avoided. The communication should flow both ways. A person should not get upset or react as it will make one not think clearly and create bad impression. Lastly, do not interrupt and allow everyone his share (Rosner et al, 101).
Cartwright (123) suggested that to eliminate any communication breakdowns on performance is to first eliminate perception differences and to use simple language. This include clear and simple words well emphasized. Furthermore, to eliminate the breakdowns in communication, an individual should reduce or eliminate the levels of noise and listen actively. Active listening implies proper understanding of the information or message that is heard.
Similarly, one should control the emotional state and use the body language to relay points. Information overload should be avoided during communication in addition to giving back a constructive feedback. Lastly, to eliminate the communication breakdown, the medium of communication should be selected properly.
According to Rosner (116), evaluations should be set every quarter to communicate well. In an organization, the processes that make employees to understand clearly and execute their expectations of performance have these components:
- Strategic planning process for the organization that defines the overall objectives and directions.
- A strategy of communication that shows every employee where their work and the required outcomes aligns within the larger strategy of the company
- A goal setting process, feedback, evaluation and accountability that allows employees understand how they are doing
- Total organizational support for the significance of clear expectations of performance communicated through the cultural expectations, responsibilities of the manger, recognition and reward and organizations folklore on heroic accomplishments.
Cartwright, Roger. Communication. Oxford, U.K: Capstone Pub, 2002. Internet resource.
Rosner, Bob, Allan R. Halcrow, and Alan S. Levins. Communication. New York: McGraw-Hill, 2001. Internet resource.
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