Our quality assurance department is the one that decides whether a client will receive a refund, whether in half or in full. This may vary depending on the current scenario. There are a lot of things that they consider because everything is a case to case basis. If you want to know more about this topic, might as well check the disclaimer page. But you have to know one thing. We always value our business and our customers. We are, by nature, reasonable, and considerate.